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Service Enablement
Service Enablement
Neil Gupta
2024-03-12T20:27:56-05:00
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It's time to get the Doppler Platform tailored just for you. Begin by entering your dealer code to pre-populate some key information, then complete the remaining fields. Not sure what to enter? You'll have a series of follow-up meetings with your Dealer Success Manager to help dial this in, so leave anything blank that you have questions about.
Enter Your Dealer Code
Dealer code will autofill information.
Dealership Name
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What is your dealership's name?
Street Address
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City
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State
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Zip
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Website
*
What is the main website of the dealership?
Dealership Timezone
*
What timezone does your dealership reside?
Eastern
Central
Mountain
Pacific
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Email
Dealer contact email address if follow-up is needed
Dealer Group Name
*
What is the name of your dealer group?
Point of Contact
Name
First
Last
Email
Phone
Job Title
@Home Champion
The Dealer @Home Champion is responsible for the success of the program.
Name
First
Last
Email
Phone
Configuration
Service Dealership Display Name
*
How would you like your dealership name to be displayed in customer facing communications?
Service Loaners - Does the dealership provide loaner vehicles?
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Yes
No
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Service Loaners Process
Describe the loaner vehicle process.
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Service Hours-Of-Operation
What are the days and hours of operation of the Service Department?
Service PUDO - Does the dealership currently provide Pickup and Drop-off services?
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Yes
No
Service PUDOs Per Week
On average, how many Pickup and Drop-off's are facilitated per week?
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Service PUDO Management
Describe how you are currently managing pick-up and drop-off services.
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Service PUDO Percentage by Type
What is the percent of Pickup versus Drop-off's?
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Service PUDO Demand Time - What days and hours have the most demand for Pickup and Drop-off services? (Select all that apply)
You may select multiple values by holding down the control button and clicking each list value.
7:00am - 9:00am
9:00am - 11:00am
11:00am - 1:00pm
1:00pm - 3:00pm
After 3:00pm
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Service RO's Per Day (Optional)
On average how many repair orders are created per day?
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Service RO's Average Gross (Optional)
What is the average gross of a repair order?
Service PUDO Customer Fees - Do you want to charge a fee to the customer for pick-up and drop-off services?
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No
Yes
What is the fee amount you would like to charge?
Service PUDO Days - What days would you like to offer service pick-up and drop-off to customers? (Select all that apply)
You may select multiple values by clicking the field until all are added.
Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Service Vehicle Pick-up Earliest
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What is the earliest time a customer's vehicle could be received at the dealership for service?
HH
:
MM
AM
PM
AM/PM
Service Vehicle Drop-Off Latest
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What is the time a customer's vehicle could be received at the dealership for service?
HH
:
MM
AM
PM
AM/PM
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Service Vehicle Check-Out Process
Describe any vehicle check-out process required before returning the vehicle to the customer.
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Service Vehicle Check-In Process
Describe any vehicle check-in process required once a vehicle arrives at the dealership for service.
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Service Valet Staff - Who will you be using as Service Valet Agents?
Dealership Agents Only
Doppler Agents Only
Both Dealership and Doppler Agents
Other
Service Area
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What is the radius in miles around the dealership would you like to support pickup and drop-off services? If a partial zip code falls within the radius, the entire zip code will be serviceable.
Are there any zipcodes you'd like to EXCLUDE from the radius provided above?
List the zipcodes you'd like to EXCLUDE from the radius provided above. Separate each by a comma.
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Service Minimum Lead Time in Hours
*
How many hours prior to the appointment time is the customer able to book? As a default it is set to 24-hours.
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Service Maximum Trailing Time in Hours
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What is the maximum amount of hours the is able to book prior to an appointment? As a default it is set to 144-hours.
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Service Pre-Drive Buffer Time in Minutes
*
We recommend adding a buffer of 10-minutes to the beginning of each pick-up and drop-off, but you can change this later if you want.
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Service Post-Drive Buffer Time in Minutes
*
We recommend adding a buffer of 10-minutes to the end of each pick-up and drop-off, but you can change this later if you want.
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Service Agent Assign Window in Hours
*
How many hours from an apppointment would you like the platform to auto-assign your agents? As a default it is set to 96-hours.
Service Appointment Notification Email
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List the email addresses of those you would like to receive notification when an appointment is created, modified or cancelled. Separate each by a comma.
Service Scheduler
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Dealer-FX
Dealerlogix
Tekion
Xtime
Other
Service Scheduler Contact Name
*
Who manages your Service Scheduler at the dealership?
Service Scheduler Contact Email
*
What email can we use to contact whomever manages your Service Scheduler at the dealership?
Service Support Email
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What email address would you like customers to use to contact you about their pick-up and drop-off appointments?
Service Support Phone
*
What phone number would you like customers to use to contact you about their pick-up and drop-off appointments?
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Service CRM Alerts - Would you like to receive alerts regarding appointments in your CRM?
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Yes
No
Service Inbound Email Address
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What is the inbound email address we should use to route alerts to your CRM?
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Service Marketing Channels - Select the marketing channels that are currently being utilized to promote Service
You can select multiple values here.
Website
Social Media
Search
Email
3rd Party Websites
Other
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Service Marketing Support - Would you like Doppler's assistance in marketing service pick-up and drop-off to your customers?
Yes
No
Maybe
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Dealer Code
Confirm dealer code.
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