Interested in raising the gross on your Service Repair Orders? Let SERVICE@HOME help!
According to Cox Automotive1, customers typically don’t go back to their selling Dealer for service simply because the location is not convenient for them. However, for Dealers who offer their customers the convenience of Pick-Up and Drop-Off (PUDO) for servicing their vehicles:
- 85% of customers said the availability of pickup and drop-off option greatly influenced their decision to choose their local dealership for service2
- Of these customers, 51% completed more services1
- Service PUDO customers scored their experience nearly 20 points higher than non-valet customers3
- Customers are willing to pay for pickup and drop-off – up to $40 roundtrip
This is why Cox Automotive recommends PUDO as the #1 Best Practice for dealership Service Departments.
In last year’s study, Nissan found these positive effects of PUDO services in a number of Nissan Dealers:
- $247 (101%) average increase in customer pay for service
- 80% increase due to customer approval of additional work recommended by their Service Advisor
As a Nissan Dealer, you can get PUDO working for you right now with SERVICE@HOME, powered by Doppler. This NISSAN@HOME digital solution is seamlessly automated and completely customizable to your dealership, including integrations with your website provider and service scheduler.
There’s no reason to wait. Contact your Doppler Dealer Success Associate now to get the enrollment process started and put your Service Department on track to:
- Increase Service Department revenue
- Offer your customers a time-saving convenience they are willing to pay for
- Earn $25 trip reimbursements from Nissan
- Win back lost service customers
- Positively impact your dealership’s CSI score
Doppler Success Team
- Jill Carelli, National Dealer Success Manager
(315) 491-0951, jcarelli@dopplerdrives.com- Krissy Labarge, Northeast Dealer Success Manager
(315) 532-1157, klabarge@dopplerdrives.com- Arlene Majuste, Southeast Dealer Success Manager
(239) 821-1780, amajuste@dopplerdrives.com- Marco Garcia, Midwest Dealer Success Manager
(773) 849-8669, mgarcia@dopplerdrives.com- Fatir Sheikh, Central Dealer Success Manager
(214) 783-9325, fsheikh@dopplerdrives.com- Danielle Boda, West Dealer Success Manager
(760) 695-2828, dboda@dopplerdrives.com
Special Reimbursement Offer from Nissan
Nissan is currently offering a trip reimbursement of $50.00 for every completed Service PUDO utilizing SERVICE@HOME. Refer to the Nissan Program for specific details.
STAY TUNED FOR THE NEXT DOPPLER INSIDER
Getting Ready for ARIYA
1 2021 Cox Automotive Service Industry Study
2 Internal Nissan Survey among SERVICE@HOME customers May 21 – May 22
3 JD Power 2022 US CSI Study
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